Returns & Exchanges
We want you to love your CARMEN LLAGUNO pieces.
As we are a made-to-order brand we do not accept returns for refunds, however you may exchange any unworn pieces for another size, style or color or request a credit note for a future purchase. Please note if you item has been shipped, any shipping costs incurred will not be credited.
Please note that we only offer refunds for faulty items that cannot be replaced or repaired. In the unlikely case that you receive a faulty item please contact us at email@example.com and we will personally assist you to resolve the issue.
Items must be returned new, unused, and in the original packaging with tags attached within our 15 day policy. Returns/Exchanges that appear washed, worn, or damaged will not be accepted and will be returned to the customer at the customer’s expense. Customer is responsible for shipping the pieces back. Original shipping fees are not refundable. Please note that in some countries, parcels may be subject to import duty / tax upon receipt, depending on the purchase price. We are not responsible for their payment and in case of return of the parcel, the shipping cost and duties/taxes are not refundable. Merchandise must be free of deodorant and other stains. Clients can only exchange their pieces once, after the first exchange all sales are final.
CARMEN LLAGUNO reserves the right to refuse the package and/or return the items back to the sender should the merchandise not abide by this policy.
ALL CUSTOM PIECES ARE FINAL SALE.
ALL INTERNATIONAL SALES ARE FINAL SALES. (US included)
1. Email us at firstname.lastname@example.org to request your return and please allow up to 48 hours for your request to be processed.
2. Once your request is processed we will email you with instructions on how to proceed.
3. Carefully read our return policy and make sure all items are included in your package.
4. Please allow 3-5 business days from receipt of return to process your return.